FAQ's

Can I Change or Cancel My Order?

We process orders as quickly as possible. If you wish to cancel or change your order after placing it, please use the Contact Us form on our website. Your request will be reviewed by our customer service team, but please note that once an order has been dispatched, we may not be able to make changes.

What Payment Methods Do You Accept?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal payments.

When Will My Order Be Processed?

Orders are typically processed within 1–3 business days (Monday to Friday). During peak seasons such as holidays or sales, processing may take slightly longer. Orders are shipped on the next business day after processing.

How Long Will It Take to Receive My Order?

Delivery typically takes 4–6 business days. In some cases, due to high demand or unforeseen delays, orders may take up to 14 business days to arrive.

What If I Don’t Receive My Order?

If you have not received your order within 30 days of dispatch, please reach out via our Contact Us form and we will arrange a full refund.

Will I Be Charged for Customs and Taxes?

The prices displayed on our site are tax-free in GBP (£). Depending on your location, you may be responsible for customs duties or import taxes when your order arrives in your country. These charges are determined by your local customs authority and are not covered by Light Toned. We are also not responsible for any delays caused by customs. For more information, please check with your local customs office.

How Do I Return an Item?

Returns are only accepted for products that are defective or damaged upon delivery. To start a return, please use the Contact Us form on our website with your order number and photos of the product. All returned items must be sent via tracked delivery, and customers must provide proof of postage and tracking details.

What If the Item I Received Is Defective, Incorrect, or Damaged?

If you receive a defective, damaged, or incorrect item, please contact us immediately using the Contact Us form. Be sure to include your order number, photos, and details of the issue. We will resolve it quickly with a replacement or refund.

When Will I Receive My Refund?

Refunds are processed back to the original payment method. If you paid by card, the refund will be handled by your card-issuing bank within 7–10 business days of approval. Processing times vary depending on your bank. If you haven’t received your refund after 10 business days, please check with your bank or credit card provider first before contacting us.