Refund Policy – Light Toned

At Light Toned, we want you to be fully satisfied with your purchase of The Posing Light. If you are not happy, or if your item arrives damaged or defective, please review the policy below.

Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 30 days of delivery.

• We will provide either a replacement or a full refund once the claim is approved.

• To help us process your request quickly, please include your order number and photos of the issue when contacting our support team.

Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange your product for the same item, please email us at support@lighttoned.com.

Change of Mind / Non-Defective Returns

• At this time, we do not accept returns for change of mind or non-defective products.

• Please ensure you have reviewed the product details carefully before placing your order.

Refund Process

• Approved refunds will be credited to the original payment method used at checkout.

• Refunds are typically processed within 7–10 business days.

• Processing times may vary depending on your bank or payment provider.

Return Shipping

• If a return is required, items must be sent back using a tracked and insured delivery service.

• Customers are responsible for providing proof of postage and tracking details.

• Light Toned is not responsible for items lost during return shipping.